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Program 07/ 08
Customer Service
Understand the customer, respect the customer, offer solutions to the customer and delight the customer.
- Empathy
- Service excellence
About this program
Service is a feeling the customer carries away. This programme builds four habits:
- Understand the customer
- Respect the customer
- Offer solutions to the customer
- Delight the customer
In the room
Moments from this program.
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Mindful Leadership